FRIANDO, Yogi. Patient Journey Mapping as a Hospital Crisis Communication Strategy: Net Promoter Score (NPS) Analysis on Mobile Health Application. Journal of Contextual Communication | Master of Communications Studies, University of Al Azhar Indonesia, [S. l.], v. 1, n. 1, p. 20–36, 2026. DOI: 10.36722/context.v1i1.6. Disponível em: https://contextualjournal.com/index.php/jcc/article/view/6. Acesso em: 28 jul. 2026.